Return Policy to Ensure a Peace of Mind Shopping Experience for Global Customers
*Return Policy
We are committed to providing our customers with the most satisfying shopping experience with high-quality eyelash products. If for any reason you are not satisfied with the product you have received, please refer to our return policy below:
1. Return Conditions
We accept returns for products that meet the following conditions:
– The product is intact, unused and still in its original packaging.
– The return request must be submitted within 30 days from the date you received the product.
– The product is defective due to manufacturing or delivery errors.
2. Return Process
-Step 1: Please contact our Customer Service via email or Whatsapp to report your return request, provide your order number and the reason for return.
– Step 2: After confirming the return request, we will send detailed instructions on how to return the item.
– Step 3: After receiving the product, we will conduct an inspection to ensure that the goods meet the return conditions.
– Step 4: Refund or product replacement will be processed within 7-10 working days from receipt of the returned item.
3. Return Shipping Fee
– Our fault (defective product, delivery error) We will cover the return shipping cost.
– Customer reasons (dissatisfaction, change of mind) You are responsible for the return shipping cost.
4. Refund Method
Refunds will be made via your original payment method. Depending on the bank and payment method, the refund may take 7-10 working days.
5. Contact
For any questions regarding the return policy, please contact
– **Email: [infohclashes@gmail.com]– **Phone number/ Whatsapp: [+84971957559]– **Business hours: Monday to Friday, from 8:00 to 17:00 (local time).
**We are always willing to support and ensure the best interests of customers. Thank you for trusting and choosing our products!**