**Eyelash Product Warranty Policy**

We are committed to providing customers with high-quality, durable and safe eyelash products. To ensure the rights and peace of mind of customers when purchasing products, we offer the following specific warranty policy:

1. Warranty Conditions
Eyelash products will be warranted in the following cases:

– The product has technical errors during the manufacturing process such as: damage, unsatisfactory curvature or poor quality.

– The product is different from the image or information that the customer received when ordering.

Note: Warranty is only accepted for products that have not been used and still have intact labels and packaging.

2. Warranty Period
– Warranty period: 30 days from the date the customer receives the product.

3. Warranty Procedure
To request a warranty, customers please follow these steps:
– Contact customer service: Provide photos, videos or detailed information about the defective product.
– Check and confirm information: After receiving the request, our technical department will check and confirm the product defect.
– Exchange or refund: If the product really has a technical defect, the customer can choose to exchange for a new product or receive a refund.

4. Cases Not Covered by Warranty
– The product is damaged due to improper use or environmental factors (high temperature, humidity, exposure to chemicals).
– The product has been used or no longer has full labels and packaging as original.
– The warranty period has expired.

5. Return Policy
In addition to the warranty, we also apply a return policy within 7 days from receipt of goods in the following cases:
– Customers are not satisfied with the product due to objective reasons (color, length is not as expected).
– The product has not been used and the packaging is intact.

**Our Commitment**
We are always ready to listen and support customers anytime, anywhere to ensure that each eyelash product delivered to customers is of the best quality. Customer satisfaction is the driving force for us to constantly improve and perfect our services.