**International Shipping Policy**
1. Shipping Method
* Air shipping is the fastest method today, suitable for orders requiring short delivery times, from 3-7 working days. To ensure that products reach customers quickly and safely.
2. Shipping Partners
We cooperate with reputable international shipping units such as “DHL, FedEx, UPS” to ensure that goods are delivered safely and on time. Customers can choose the shipping unit that suits their individual needs.
3. Delivery Regulations
– Delivery time: Depending on the shipping method, delivery time will be estimated and notified to customers when placing an order.
– Damage and loss policy: We are committed to supporting customers in cases where products are damaged or lost during transportation. Please check the product carefully upon receipt and notify us immediately if any problems arise.
4. Taxes and Customs Procedures
– Customers are responsible for fees related to import taxes and customs procedures in the receiving country. We are ready to support relevant information and documents to ensure smooth customs clearance.
5. Product Packaging and Protection
– All eyelash products will be carefully packaged with impact-resistant materials such as foam, shockproof bags and hard carton boxes to ensure that the products are not damaged during transportation.
6. Order Tracking
– Customers will receive an order tracking code as soon as the product is shipped. With this tracking code, customers can check the status and route of the order at any time.
7. After-Sales Policy
– We are committed to supporting customers when problems arise after receiving the goods, including product returns in case of manufacturer defects. All details will be handled promptly by our customer care support team.
8. Contact
If you have any questions or need support regarding international shipping, please contact customer service via email or hotline for the fastest support.
Thank you for choosing our eyelash products. We are committed to providing quality shipping services and ensuring customer satisfaction.